Frequently Asked Questions
How to subscribe to the newsletter?
Want to be informed about promotions and new products? Simply sign up at the bottom of this page by entering your email.
How to place an order?
To place an order on ADAYNA, here are the steps to follow:
- Browse the collections and select the items you want
- Choose the size and color, then add them to your cart
- Once you have completed your shopping, click on the shopping cart and follow the instructions to finalize your order.
How to add a promo code?
To add a promotional code, here are the steps to follow:
- Once you have completed your selection of items, click on the shopping cart icon to access them
- Click on “Proceed to payment”
- Below the selected items you will see a field dedicated to the promotional code
- Enter your code in this field
- Click the "Validate" button next to the field for the discount to be applied
- Please make sure the discount has been applied correctly before proceeding to payment.
If you have any problems, please make sure the code is valid and complies with the terms of use.
What are the delivery times and costs in France?
ADAYNA is committed to providing you with a fast and reliable delivery service.
All orders are prepared within 12 to 48 hours after validation of your purchase.
- Home delivery (FREE from 120€ purchase):
- Colissimo without signature: €6.99 - Delivery within 24/48 working hours
- Colissimo with signature: €7.99 - Delivery within 24/48 working hours
- Delivery to a Relay Point (FREE from €90 of purchase):
- Mondial Relay: €3.99 - Delivery in 3 working days.
- FREE collection by appointment in Saint-Hilaire du Harcouet
For more details, see the delivery conditions by clicking here .
How does withdrawal work in St-Hilaire du Harcouët?
Are you in the Saint-Hilaire-du-Harcouët area and want to take advantage of free delivery with no minimum purchase? Here's how to do it:
- At the delivery stage, click on "Ship to address" then on "Pick up by appointment in Saint-Hilaire-du-Harcouet (50600)"
- Proceed to payment of your order
- Then contact me by email to arrange an appointment together to collect your order!
CUSTOMER SERVICE email: info@adayna.fr or adaynacontact@gmail.com
Do you deliver outside of France?
Yes, ADAYNA now delivers to several European countries: Germany, Belgium, Netherlands, Luxembourg, Italy, Spain and Portugal.
To view delivery conditions, please click here .
What are the delivery times and costs in Europe?
ADAYNA is committed to providing you with a fast and reliable delivery service.
We work with Mondial Relay and their logistics partners in Europe, which may vary depending on the country of delivery.
All orders are prepared within 12 to 48 hours after validation of your purchase.
FREE for purchases over €90.
- Belgium, Luxembourg, Netherlands:
- Mondial Relay (collection point): €4.99 - Delivery in 3 to 6 working days.
- Spain, Portugal, Germany, Italy:
- Mondial Relay (PaketShop / Punto Pack / Ponto Pack / InPost Point): €5.99 - Delivery in 3 to 6 working days.
For more details, see the delivery conditions by clicking here .
What are the payment methods?
ADAYNA accepts payments by credit card (Visa, MasterCard, American Express, Bank Cards, etc.), ShopPay, ApplePay, and Paypal.
How to modify or cancel an order?
If you wish to change or cancel your order, please contact me as soon as possible. If your order has not yet been shipped, I will do my best to accommodate your request.
CUSTOMER SERVICE email: info@adayna.fr or adaynacontact@gmail.com
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
How to make a return?
You have 14 days after receiving your order to request a return, provided the items are unworn, unwashed and in their original packaging.
Returns are the responsibility of the customer, except in the event of an error on our part or a defective product.
For the complete procedure and detailed conditions, please consult the return conditions by clicking here .
How to contact customer service?
For any questions or assistance, you can contact me by email or directly with this link .
CUSTOMER SERVICE email: info@adayna.fr or adaynacontact@gmail.com